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Engaging communication and collaboration capabilities also enhance instruction to deliver leading edge teaching and learning.

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Frequently Asked Questions

If you need personal assistance or have a question that is not addressed in this support system, please contact our customer service team by email at help@higherL.com.

What are the minimum hardware requirements to use the higherL LMS?

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  • Windows 2000/XP/Vista or Mac OS 10.3 or higher
  • Pentium class CPU or better with 64MB of RAM (256MB recommended)
  • CD-ROM drive (recommended)
  • 10GB hard drive or larger
  • 56 Kbps v.90 modem, but xDSL or cable modem is highly recommended
  • Speakers
  • Internet service provider
  • Email account

What software is required to view and access the course content modules/lessons?

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What are the supported web browsers for higherL?

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  • Internet Explorer 6.0 or higher
  • Firefox 2.0 or higher
  • Netscape Communicator 7.0 or higher
  • Safari 2.0 or higher

Why are the streaming videos not playing in Windows Media Player?

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Users who have recently upgraded their Windows Media Player to version 11.0 normally encounter a problem when trying to view streaming videos on the web. This is due to a setting that is enabled by default in Windows Media Player.

To correct the issue, please follow the steps below:

  1. Click Start ->All Programs->Windows Media Player.
  2. On the top menu bar, click Tools->Options.
  3. In the Options dialog box, select the Network tab.
  4. Under the Network tab, make sure to uncheck the RTSP/UDP and RTSP/TCP options.
  5. Click OK twice and reload the page with the streaming video.

How do I log out from my course?

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To log out of your course, you can either close your browser window or click the Log Out link located at the top-right corner of the course page.

I cannot watch windows media files on my Mac.

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To play this type of file on your Mac using the QuickTime Player, you will need to download a specific plug in. Click here to download the plug in.

What do I do if my Internet connection fails while in the middle of a test?

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You can log back into your course again and complete your test, but you must first reestablish your Internet connection. Unless there is no time limit on the test, you must still have time left in order to complete it. If the test does have a time limit and you are not able to reenter to complete it, you will need to contact your instructor immediately and let him/her know of this issue.

I am unable to view Word docs, Excel files, and PowerPoint slides.

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You will need to download Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats (free) or purchase and install Microsoft Office 2007. This compatibility pack will let you open, edit, and save documents, workbooks, and presentations in the file formats new to Microsoft Office Word, Excel, and PowerPoint 2007. Click here to download the Compatibility Pack.

How do I view Excel, Word, and PowerPoint presentations if I do not have the MS Office 2007 program?

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You will need to download Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats (free) or purchase and install Microsoft Office 2007. This compatibility pack will let you open, edit, and save documents, workbooks, and presentations in the file formats new to Microsoft Office Word, Excel, and PowerPoint 2007. Click here to download the Compatibility Pack.

I can't view the modules/lessons! What do I do?

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There are two main issues that may hinder your computer's ability to view the course content.

  1. You may need to update your Adobe Flash Player to the latest version. Please click here click on Download Now
  2. You may need to clear your web browser's cache, which will significantly improve the speed and performance of your browser as well as stop it from loading out-of-date web pages or images. If you are experiencing difficulty viewing pages, click one of the links below to learn how to clear your browser's cache.

Microsoft Internet Explorer

FireFox

Internet Explorer 6.0/7.0 Firefox 2.0 / 3.0

Netscape Communicator Navigator

Macintosh Browsers

Netscape 9.0 Safari 2.0 / 3.0
  Firefox 2.0 / 3.0

Clearing Cache on Microsoft ® Internet Explorer 6.0

  1. From the Tools menu, select Internet Options.
  2. Make sure you are in the General tab.
  3. Click OK.
  4. Click Delete Cookies (make sure that little box is checked).
  5. Click OK.
  6. Click Close.

Clearing Cache on Microsoft ® Internet Explorer 7.0

  1. From the Tools menu, select Internet Options.
  2. Make sure you are in the General tab.
  3. Under Browsing History, click the Delete button.
  4. Click Delete All (in the Temporary Internet Files section).
  5. Click OK.

Clearing Cache on Firefox 2.0 / 3.0

  1. From the Tools menu, select Options.
  2. Click the Privacy icon.
  3. Click Clear Now in the Private Data area.
  4. Click OK.
  5. Exit and re-launch the browser.

Clering Cache on Netscape ® Communicator / Navigator 9.0

  1. From the Tools menu, select Options.
  2. Click Privacy.
  3. Under the Private Data section, click Clear Now.
  4. Check the Cache box and Clear Private Data Now.
  5. Click OK.
  6. Close and reopen your browser.


Macintosh Browsers

Clearing Cache on Safari 2.0 / 3.0

  1. From the Safari menu, select Empty Cache.
  2. When the pop-up window opens, click Empty.

Clearing Cache on Firefox 2.0 / 3.0

  1. From the Tools menu, select Clear Private Data.
  2. Check the Cache checkbox only.
  3. Click Clear Private Data Now.

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